Servicing is what stops repair being the only thing that ever happens to a tool. It is also the part of a tooling programme that gets dropped first, because a tool that is still working does not generate a work order, right up until it stops during a shutdown.
What a service covers
- 01Inspection against the manufacturer’s service schedule and against the tool’s own history
- 02Evaluation and a report on what was found, including wear that is not yet a fault
- 03Strip, clean and refurbish, replacing consumable and wear parts
- 04Reassembly and adjustment to specification
- 05Final test under load, and calibration where the tool is torque-reliant
Choosing onsite or workshop
| Onsite | Workshop | |
|---|---|---|
| Best for | Fleets that cannot leave, shutdown preparation, tools in daily use | Deeper work, load testing, anything needing a press or a clean bench |
| Tool availability | Tool stays on site throughout | Tool is away; a rotation keeps the fleet covered |
| Transport | None | Batched, so the fleet moves once rather than tool by tool |
| Typical trigger | A scheduled visit or a shutdown date | A failed as-found result, or a service interval falling due |
Servicing around a shutdown
A shutdown is the worst possible moment to discover a tool is out of service, and the best possible moment to have had it serviced. Where a shutdown date is known, we work backwards from it: the fleet is serviced and certified in the weeks before, not in the week of, and the tools that matter most to the critical path are done first and proved.
Common questions
How is servicing different from repair?
Servicing is planned and happens while the tool still works: inspect, strip, refurbish, test. Repair is what happens once it has failed. An operation running good servicing does much less repair, and almost none of it during a shutdown.
Will our tools all be away at once?
No. Workshop servicing runs as a rotation so the fleet stays covered, and anything that must not leave the site is serviced there.
Do you service tools you did not supply?
Yes. Most of what comes through the workshop was bought elsewhere, often years ago and from several suppliers.